I know what you are thinking, it should be the good, the bad, and the ugly, but the fact is that I had to add slow because it defines the hosting service and I didn’t find anything ugly about Fatcow other than its speed which is apparently getting slower by the day.
Now to get to the review. Fatcow while carrying a funny and whimsical name, believe it or not, is one of the oldest companies in the business. Founded way back in 1998 by Jackie Fewell, it was bought by EIG in 2004 and is just a little over than 20 ears old this year. And like any other company that has had its touch of EIG, this one seems to have had its kiss of death as well.
The customer support is one of the good things about Fatcow. The agents reach back to you within minutes and give you quick and precise responses. But I have to warn you, there are quite inconsistent as well. There are many cases with customers where the response has been bad or simply non-existent. So, the customer service is inconsistent but good when you get it good.
The pricing is the selling point of Fatcow. You will find some of the most competitive prices in the market if not the cheapest and the services are value for your money. While many of the hosting services draw you in with misleading prices before showing their true colours by making you commit to paying some long-term deal that you have to pay upfront, FatCow’s low advertised website pricing is the real deal with no such tricks involved.
They also have a number of other features that they offer like free website transfers and domain names helping you to migrate for free. They also offer a 30-day money back guarantee which you can avail only if you have made your payment through a credit card.
Before I get to ranting how slow Fatcow is, there are some other things that can be a bother to you. Firstly, there uptime is below average. They have an average uptime of 99.82% which is worse than the industry average of 99.94%. They also have the habit of adding extra charges and fees that is bothersome to budget minded users and service is for budget minded users, mind you. For example, backups aren’t free and extra security costs more.
The biggest and the most annoying problem (worse than upsells) is the slowness of the service. If you are looking for speed as a critical element of your business, then Fatcow is perhaps not the best idea. It has an average loading time of 1,240ms over the last year and the industry average is around 890ms which makes it really slow. It is easily among the slowest loading times you will find in any hosting service on the planet. So, make sure whether the affordability is really worth it.